Incident Reporting
Crisis Comms for Security Incidents
Draft staged updates for internal channels during a simulated incident, balancing accuracy with speed and calm tone.
- Duration
- 11 hours over 2 weeks
- Format
- Live + async
- Tuition (informational)
- ₩1,490,000
Tuition is informational on this static site. Operational agreements happen offline with your procurement team.
Inside the lab
Security incidents stress internal comms. You practice short updates for chat, slightly longer notes for leadership, and a final recap that ties to the incident record. Scenarios include uncertain impact early on to train careful language.
What you practice
- Timed drafting prompts
- Tone linter checklist (human reviewed concepts, not automated scoring)
- Examples of updates that aged poorly
- Customer success manager co-led review
Outcomes
- Ship three timed updates with increasing certainty
- Draft a leadership note that admits unknowns responsibly
- Align comms with the incident record sections
Camille Rousseau
Pairs reporting discipline with communications coaching.
FAQ — two column tabs
Questions on the left cover access and scope; right column covers expectations.
Primarily internal audiences; a short module mentions external PR coordination without deep PR training.
Course delivered in English; you may draft practice updates in your first language if preferred.
Media training and press statements are not covered.
Experience notes
“The examples of updates that aged poorly were uncomfortably familiar. The final recap template is in our wiki.”
“Good pacing. I wanted one more scenario with a third-party vendor delay.”